A General Complaint concerns issues that do not fit into either the Williams, Uniform Complaint or Title IX categories. You may also use the General Complaint process to formally resolve employee-related complaints.

Concerns raised by parents/guardians about school district personnel should be resolved as quickly as possible. Therefore, parents or guardians of students in the Los Altos School District are urged to discuss their concerns directly with the employee(s) in question when concerns surface.

The early informal resolution of general or employee-related complaints at the school level is encouraged whenever possible.

Procedure/Timeline:

1. Discuss the situation directly with the person involved if appropriate. If not resolved within 10 working days...
2. Discuss with the site supervisor or principal. If not resolved within 10 working days...
3. Please send a written and formal complaint to Erin Green at egreen@lasdschools.org for procedural review.

Additional procedures are defined by Board Policy 1312.1 and Administrative Regulation 1312.1